Consumer Duty

Introduction

At Burghley Financial Services Limited (“we”, “us”, “our”), we are committed to upholding the principles of integrity and transparency in all our dealings, ensuring that our clients receive services that are aligned with their best interests. While the Financial Conduct Authority's (FCA) Consumer Duty does not directly apply to unregulated products or services, we recognise the significance of the principles set out by the FCA and are dedicated to implementing similar principles within our operations.

Objectives

The objective of this policy is to ensure that all services and products offered by Burghley Financial Services, including intermediary services for unregulated property investment lending, maintain a standard that aligns with the expectations of Consumer Duty. Whilst we provide Non-Regulated services, we nevertheless strive to foster trust and confidence with our clients by adhering to high ethical standards.

Principles of Consumer Duty

In alignment with the FCA's Consumer Duty, we will adhere to the following principles:

  1. Acting in the Best Interest of Clients: We will prioritise our clients' needs and ensure that our advice and products deliver appropriate outcomes.

  2. Clear and Accessible Information: All communications with clients will be clear, concise, and easily accessible. We will ensure that clients fully understand the nature and risks associated with the products and services we are assisting them to obtain.

  3. Reasonable Expectations: We will manage client expectations effectively, ensuring that the services we provide meet or exceed the expectations set during the engagement process.

  4. Ongoing Support: Burghley Financial Services will provide ongoing assistance to clients, addressing any concerns promptly and effectively, thus enabling informed decision-making.

Implementation

To ensure compliance with these principles, we will undertake the following actions:

  • Regular training of staff on the Consumer Duty principles, and how they can be applied to unregulated products and services.

  • Conducting periodic reviews of our product offerings and client interactions to ensure alignment with our Consumer Duty commitments.

  • Developing and maintaining comprehensive documentation that reflects our adherence to these standards.

Monitoring and Review

This policy will be reviewed annually to ensure its relevance and effectiveness. Any changes in the regulatory landscape or operational practices will prompt immediate review and amendment of this policy to maintain our commitment to consumer protection and satisfaction.

Conclusion

Burghley Financial Services Limited is unwavering in its commitment to conducting business in a manner that reflects the essence of the FCA's Consumer Duty. We will continually strive to foster an environment of trust and responsibility, ensuring that our unregulated products and services align with these vital principles.